I was very pleased with the responsiveness and support provided from Integral Lighting. For reasons not under their control, an installation issue occurred that required a change out of lamp fixtures. They promptly shipped new product to replace the damaged on site, answered questions on how to minimize re-installation issues, were great with follow up, and very supportive in our dealings with local distributors. They also asked for the damaged lamps (again, not their issue) to be returned at no cost so that they could examine them to continually improve their internal quality. A highly professional organization with talented staff at the front line in client relationships.