Yes. Please fill out this form (including pictures), and we can likely repair or replace it. All warranty and repair issues are determined on a case-by-case basis.
If you are an end user, please contact your installer or Authorized Distributor for service.
In the unfortunate event that your installer or distributor have gone out of business, please fill out this form (including pictures), or call us at 800-861-1364. We will make every attempt to ensure that your concern is handled in a professional manner in accordance with our Lifetime Limited Warranty.
If you have lost a screw or scratched a faceplate, we make it easy. Order Replacement Parts or call 800-861-1364. We will promptly process your request.
Your fixtures are installed but they don’t match the wall. Now what? We will accommodate most changes at no additional cost. We understand that installations look differently once completed. Contact your local distributor or call 800-861-1364 to obtain exchange information.
The following hardscape lighting fixtures have a removable and replaceable faceplate:
Our Guaranteed Lifetime Service is available to the original purchaser of the product and is easily validated by registering your purchase and installation.
Personalized service is our passion.
Our experienced support staff has assisted thousands of homeowners and installers with issues in the field. We recognize that every job and installation has unique requirements, and we will do our best to resolve any issues that may arise.
Call our office at 800-861-1364 for design advice, installation assistance, and troubleshooting.