My fixture isn’t working. Is there anything you can do?

Integral Lighting

Answer

Yes. Please fill out this form (including pictures), and we can likely repair or replace it. All warranty and repair issues are determined on a case-by-case basis.

How do I obtain warranty service for Integral Lighting products?

admin

Answer

If you are an end user, please contact your installer or Authorized Distributor for service.

In the unfortunate event that your installer or distributor have gone out of business, please fill out this form (including pictures), or call us at 800-861-1364. We will make every attempt to ensure that your concern is handled in a professional manner in accordance with our Lifetime Limited Warranty.

How do I purchase replacement parts?

admin

Answer

If you have lost a screw or scratched a faceplate, we make it easy. Order Replacement Parts or call 800-861-1364. We will promptly process your request.

Can I change the color of my Integral Lighting faceplates?

admin

Answer

Your fixtures are installed but they don’t match the wall. Now what? We will accommodate most changes at no additional cost. We understand that installations look differently once completed. Contact your local distributor or call 800-861-1364 to obtain exchange information.

The following hardscape lighting fixtures have a removable and replaceable faceplate:

What is your Guaranteed Lifetime Service?

admin

Answer
Our Guaranteed Lifetime Service is above and beyond our Lifetime Limited Warranty. It extends the coverage of all of our fixtures and guarantees service when you require it. In particular, your LED fixtures are extended to 15 years (based on 40,000 hours or 6 hours per day operation) when you follow our recommended guidelines for installation.

Our Guaranteed Lifetime Service is available to the original purchaser of the product and is easily validated by registering your purchase and installation.

Where do I purchase replacement bulbs for Integral Lighting?

admin

Answer
We make it easy for you to obtain original lamps at a fair price for Integral Lighting fixtures. Replacement Bulbs allows you to view our selection, purchase directly online, and have them delivered to your front door.

How do you handle support and service after the sale?

admin

Answer

Personalized service is our passion.

Our experienced support staff has assisted thousands of homeowners and installers with issues in the field. We recognize that every job and installation has unique requirements, and we will do our best to resolve any issues that may arise.

Call our office at 800-861-1364 for design advice, installation assistance, and troubleshooting.