How do I obtain warranty service for Integral Lighting products?

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Answer

If you are an end user, please contact your installer or Authorized Distributor for service. In the unfortunate event that your installer or distributor have gone out of business, please contact us directly at 800-861-1364 during our regular business hours: Monday through Friday from 8am – 4pm EST. We will make every attempt to ensure that your concern is handled in a professional manner in accordance with our Lifetime Limited Warranty.

Read our Lifetime Limited Warranty for more details.

How do I obtain replacement parts?

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Answer

If you have lost a screw or scratched a faceplate, we make it easy. Visit Replacement Parts or call 800-861-1364. We will promptly process your request.

Can I change the color of my Integral faceplates?

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Answer

Your fixtures are installed and they don’t match the wall. Now what? We will accommodate most changes at no additional cost. We understand that installations look differently once completed. Contact your local distributor or call 800-861-1364 to obtain exchange information.

What is your Guaranteed Lifetime Service?

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Answer
Our Guaranteed Lifetime Service is above and beyond our Lifetime Limited Warranty. It extends the coverage of all of our fixtures and guarantees service when you require it. In particular, your LED fixtures are extended to 15 years (based on 40,000 hours or 6 hours per day operation) when you follow our recommended guidelines for installation.

Our Guaranteed Lifetime Service is available to the original purchaser of the product and is easily validated by registering your purchase and installation. Visit Guaranteed Lifetime Service or call 800-861-1364.

Where do I purchase replacement lamps for Integral Lighting?

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Answer
We make it easy for you to obtain original lamps at a fair price for Integral Lighting fixtures. Visit Replacement Bulbs & LED Lamps to view our selection, purchase directly online and have them delivered to your front door.

How do you handle support and service after the sale?

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Answer

Our experienced support staff has assisted thousands of homeowners and installers with issues in the field. We recognize that every job and installation has unique requirements, and we will do our best to resolve any issues that may arise. Call us at 800-861-1364 for design help, layout or installation assistance, and troubleshooting.